Terms of Service

1. Identification and Contact

These terms govern the use of the website and the services offered by Financenova Solutions SL, with tax ID B26849224, a Spanish company with registered office at Av. Porto da Coruña 3, 15003 A Coruña, Spain.

Contact: info@financenova.ai

2. Purpose and Scope

These terms aim to govern the conditions of use of the website www.financenova.ai and the Financenova SaaS platform for financial advisory, operational analysis and process automation in private banking and wealth management.

Accessing and using the website implies full and unreserved acceptance of these terms in the version published at the time of access.

3. Services Offered

3.1 SaaS Platform

• Licensed access to the Financenova platform under a software-as-a-service (SaaS) model.
• Automation of advisory and commercial operational processes.
• Tracking dashboards, activity metrics and decision-making support.
• Management of users, roles and permissions for professional teams.

3.2 Complementary Professional Services

• Implementation and initial configuration of the platform.
• Integrations with third-party systems and authorised data sources.
• Functional training and adoption support.
• Technical and maintenance support according to the contracted plan.

4. Conditions of Use of the Website and the Platform

4.1 Permitted Use

The user undertakes to use the services lawfully and in accordance with:

• Applicable Spanish and European legislation.
• These terms of service and, where applicable, the signed contract.
• Good faith and respect for the rights of third parties.
• The security and access measures established by Financenova.

4.2 Prohibited Uses

• Carrying out unlawful activities or activities contrary to good faith.
• Attempting to access restricted areas or third-party accounts.
• Introducing malware, malicious scripts or denial-of-service mechanisms.
• Copying, distributing or exploiting content without express authorisation.
• Reverse engineering, decompiling or unauthorised extraction of the platform.

5. Intellectual Property

All content of the website and the platform (texts, designs, trademarks, software, code, documentation and graphic elements) is owned by Financenova or used under licence.

Its reproduction, distribution, public communication, transformation or unauthorised use is prohibited, except with prior written consent.

6. Contracting Services

6.1 Process

• Initial request through the contact form or by email.
• Assessment of needs and definition of the service plan.
• Presentation of a commercial proposal and SaaS licence conditions.
• Service activation upon contractual acceptance.

6.2 Specific Conditions

Each client will be governed by their specific agreement, which may include:

• Functional scope, authorised users and usage limits.
• Applicable service levels, support and availability.
• Financial terms, billing and renewal.
• Responsibilities of each party and security measures.

7. Responsibilities and Limitations

7.1 Service Availability

Financenova makes reasonable efforts to maintain the availability of the website and the platform, without guaranteeing uninterrupted operation or the total absence of incidents.

7.2 Limitation of Liability

Financenova will not be liable for damages arising from:

• Temporary service interruptions due to maintenance or external causes.
• Errors or failures in networks and communications beyond its reasonable control.
• Misuse of credentials or the service by the user or third parties.
• Content or services of external websites linked from the platform.

8. Data Protection

The processing of personal data will be governed by our Privacy Policy, which forms an integral part of these terms.

9. Changes

Financenova reserves the right to modify these terms at any time. Modifications will be effective from their publication on the website.

We recommend reviewing these terms periodically to stay informed of any changes.

10. Dispute Resolution

10.1 Applicable Law

These terms are governed by Spanish law.

10.2 Jurisdiction

For the resolution of disputes, the parties submit to the courts and tribunals of A Coruña, expressly waiving any other jurisdiction that may apply to them.

11. Contact

For any enquiry related to these terms, you can contact us at:

Email: info@financenova.ai

Address: Av. Porto da Coruña 3, 15003 A Coruña, Spain